Key challenges
The key challenges that INNVONIX was presented with were:
The most common problem users identified was the availability of the doctor. They did not know when & which doctor was available in that department. Also the timings were not specified when appointment was booked through call. Also, this information was not updated on the current website either.
72%
Disease/ Symptom based Doctors
100%
Doctor’s Availability
40%
Upcoming Visits are not clear
31%
Not sure about the doctors performance
Survey Findings
After conducting the online surveys, we identified common suggestions from various sources indicating the hassle of visiting a multi-speciality hospital.
78%
Too much stress to visit a hospital
80%
Seems Expensive
60%
Timings not clear
20%
Worried about
hospital policies