The key challenges that INNVONIX was presented with were:
The most common problem users identified was the availability of the doctor. They did not know when & which doctor was available in that department. Also the timings were not specified when appointment was booked through call. Also, this information was not updated on the current website either.
Disease/ Symptom based Doctors
Upcoming Visits are not clear
Not sure about the doctors performance
After conducting the online surveys, we identified common suggestions from various sources indicating the hassle of visiting a multi-speciality hospital.
Too much stress to visit a hospital
Timings not clear